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Satori Vital Limited – Terms of Service and Conditions


In order to access the services provided by Satori Vital, you must accept the following Conditions:


  • Information about us and the use of the Satori Vital website (the “Site”)


  1. We are Satori Vital Limited (“Satori Vital”, “we” or “us“), a company registered in England and Wales under company number 12792242 and with our registered office at Lynton House, 7-12 Tavistock Square, London, United Kingdom, WC1H 9BQ.


  1. Satori Vital is [E-commerce Holistic site].


  1. Understanding these Conditions


2.1 When certain words and phrases are used in these Conditions which start with capital letters, they have specific meanings including those set out below (known as ‘defined terms’). Where a defined term is used, it has the meaning given to it in the section of the Conditions where it was defined.


Acknowledgement of Order” means an emailed acknowledgement of order issued by Us detailing the Products that you have ordered from the Site;

Contract” means a legally binding contract between You and Us for the sale and purchase of the Products made pursuant to clause 4;

Order” means an order issued by You detailing the Products You wish to purchase via the Site;

Price” means the price of the Products as confirmed in the Acknowledgement of Order;

Product” means any products available for purchase on the Site;

Site” means [];


2.2 Clause headings are inserted for convenience only and shall not affect the construction or interpretation of these Conditions.


2.3 References to clauses are to clauses in these Conditions.


2.4 Where the context dictates, the singular shall include the plural and vice versa and any gender includes the other gender.


2.5 Any reference to any statute or statutory provision will (unless the context otherwise requires) be construed as a reference to that statutory provision as may be amended, consolidated, modified, extended, re-enacted or replaced from time to time.


  1. Purchasing Products


  1. Please note that when You decide to purchase any Products via the Site the resulting legal Contract is between You and Us and such Contract shall compromise all of these Conditions, the Acknowledgement of Order and the applicable details on the Product page and you agree to be legally bound by all such provisions.


3.2 You should carefully review these Conditions, the Acknowledgement of Order and the applicable details on the Product page. If there is any conflict or inconsistency between these Conditions, the Acknowledgement of Order or the applicable details on the Product page, these Conditions shall prevail.

3.3 The Price of Products is subject to change without notice and will be confirmed in the Acknowledgement of Order. 

3.4 We reserve the right at any time to modify or discontinue any Products (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party in relation to any modification, price change, suspension or discontinuance of the sale of the Products.

3.5 We have made every effort to display as accurately as possible the colours and images of the Products that appear on the Site. We cannot guarantee that the display of any colour on your computer, phone or tablet relating to the Products will be accurate.

3.6 We reserve the right, but are not obligated, to limit the sales of our Products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any Products or services that we offer. All descriptions of Products or product pricing are subject to change at any time without notice, at Our sole discretion.

  1. Contract Formation

4.1 Each order You place shall be deemed to be an offer by you to purchase the Products specified within it subject to the Conditions and the applicable details on the Product page.

4.2 No Order shall be deemed to be accepted by until we issue an Acknowledgement of Order to You. 

4.3 The Contract between You and Us will relate only to those Products notified in the Acknowledgement of Order.

  • Accessing the Site

5.1 Access to the Site is permitted on a temporary basis, and We reserve the right to withdraw or amend the content of the Site and the Products available on the Site without notice to you. We will not be liable to you if for any reason any of the Products are unavailable at any time or for any period.

5.2 From time to time, we may restrict access to the Site, to users who have registered with us. Any personal data and other information provided by you is processed by us in accordance with our Privacy Policy. By providing any such personal data or other information you agree to the Conditions of our Privacy Policy.

5.3 If you choose, or you are provided by Us with a password, user identification code or any other piece of information as part of our security procedures relating to the Site, You must treat such information as confidential and You must not disclose it to any third party. 

5.4 We reserve the right to disable any password or user identification code, whether chosen by You or allocated by Us, at any time, if in our opinion You have failed to comply with any of the provisions of these Conditions.

5.5 It is Your responsibility to ensure that all information (including your name and address) you upload to the Site, including payment information, is correct and accurate. Please ensure that you check all information before making a purchase.

  • Disclaimer of Warranties and Limitation of Liability

6.1 The following provisions set out Our entire liability in respect of any Products purchased via the Site.

6.2 To the fullest extent permitted by applicable laws, we disclaim responsibility for any harm resulting from your use of the Products.

6.3 The Site is provided “as is” and “as available” and We expressly disclaim to the fullest extent permitted by law all express, implied and statutory warranties relating to the Products.

6.4 Your access and use the Site at your own discretion and risk, and you are solely responsible for any damages to your hardware device(s) or loss of data that results from the download or use of the Site.

6.5 Subject to clauses 6.9 and 19, Our total liability under the Contract shall be limited to the Price of the Products in the Order.

6.6 Subject to clauses 6.9 and 19, We will not be liable to You in contract, tort or otherwise for any economic loss of any kind (including but without limitation of loss of use, loss of profit, loss of anticipated profit, loss of data, loss of business, overhead recovery, machining costs, revenue, or anticipated savings), any damage to the Customer’s reputation or goodwill, any product recall or business interruption costs or any other special, indirect or consequential loss or damage (even if We has been advised of such loss or damage) arising out of or in connection with the Contract.

6.7 Nothing in the Contract or these Conditions shall exclude or limit Our liability for any death or any personal injury caused by Our negligence or any liability which cannot be excluded under the Consumer Rights Act 2015.

6.8 The provisions of this clause 6 shall survive the termination or expiry (for whatever reason) of the Contract.

6.9 Nothing in these Conditions shall limit or exclude Our liability for fraudulent misrepresentation, for death or personal injury resulting from our negligence or the negligence of our agents or employees or for any other liability that cannot be limited or excluded by law.


  • Payment Methods

7.1 The Site allows You to check Your Order and correct any errors before completing the Purchase of a Product. Please take the time to read and check Your Order at each page of the Order process

7.2 Purchases for Products may only be paid for using the payment methods that We make available via the Site from time to time through Our payment facility.

7.3 All prices of Products shall be shown in GB Pounds Sterling currency unless otherwise stipulated on the Site. 

7.4 You accept that some banks may charge You an additional fee for certain transactions (for example, international transactions). 

7.5 Delivery charges may vary depending on the destination to which You choose to have the Product delivered. For delivery destinations within the EU prices include VAT or other sales taxes where applicable. For delivery destinations outside the EU, prices do not include VAT or other sales taxes. You will be responsible for the payment of any import duties and/or taxes that are not included within the price of a Product.

  • Refusal of Payment


We may refuse to process a payment transaction for any reason at our sole discretion. We will not be liable to You or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after the process of payment has begun.


  • Delivery Arrangements

9.1 Your shopping basket on the Site will display the Products you have chosen to purchase.

9.2 The delivery timeframes and costs for each Order may vary according to the delivery methods they offer and the Products that you wish to purchase. Any delivery times quoted are in working days and are estimates only. 

9.3 Time shall not be of the essence in relation to the delivery of any Products and We shall not be liable for the late delivery of any Products.

  • Import Regulations and Duty


If you order Products from our Site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the Product is imported into the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your Order if you require any further information before placing your Order.


  • Returns

11.1 In relation to most Products purchased, you will have 14 days to return or exchange the Product. The return period will expire 14 days from the day on which you receive the Products. 

11.2 Products may not be returned if they have been used or damaged by You. 

11.3 If you wish to cancel an Order or return any Product, please contact Us direct to let Us know that You wish to cancel the Order by email via the email address provided in the Acknowledgement of Order.

11.4 If you have already received the Product that You wish to return, please package up the Product in the original packaging and send it back to Us within 14 days of receipt of the Product. We recommend that You use a signed-for delivery service with proof of postage. We cannot be liable for the loss of or damage to any Products during transit back to Us.  

11.4 Please note that You will have to bear the direct cost of returning any Product. 

11.5 We will process the refund of the Product directly to your payment card, in no more than:

  1. 14 days after We have received the Product; or


  1. if there were no Product delivered, 14 days after the day on which You have informed Us about Your decision to cancel your Order.

11.6 To be eligible for a refund, any Products that You return must be unused and in the same condition that You received them. The Products must also be returned in their original packaging. 

11.7 Certain types of Products are exempt from being returned, such as food.

11.8 To complete Your return, please return Your purchased Product to Us within 14 days of receipt of the Product and notify Us that You have done so.

11.9 We shall require a receipt or proof of purchase of a Product before any refund or exchange can be processed.

  • Website Links


  1. Our Site must not be framed on any other website or linked to any other website.


  • Intellectual Property Rights


  • For the purposes of these Conditions, “Intellectual Property Rights” means any and all patents, trademarks, service marks, registered designs, any application for any of the foregoing, copyright, unregistered design rights and any other similar protected rights in any other country that are owned by us or capable of being owned by us. The ownership of and sole rights to obtain the ownership of all Intellectual Property Rights shall at all times be vested in us.


  • We own, or are the licensee to, all right, title and interest in and to the Site and the content featured on the Site. You must not modify, adapt, translate, prepare derivative works from, decompile, reverse-engineer, disassemble or otherwise attempt to derive source code from the Site.


  • You must not extract or otherwise use any of the content on the Site for commercial purposes without obtaining a licence to do so from Us.


  • Viruses, Hacking and Other Offences


  • You must not misuse our Site by introducing viruses, Trojans, worms or other material which is malicious or harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site.


  • By breaching the provisions of this Clause 15, you would commit a criminal offence under the Computer Misuse Act 1990. We adopt a zero-tolerance procedure to such actions. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

  • Waiver


If We fail or choose at any time not to insist upon strict performance of any of Your obligations under these Conditions and the Contract, or if We fail or choose not to exercise any of the rights or remedies to which We are entitled under them, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations. No waiver by us of any of these Conditions or the Contract shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.


  • Severability


If any of these Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining Conditions, conditions and provisions which will continue to be valid to the fullest extent permitted by law.


  • Variation of Conditions


We may update these Conditions (and the documents referred to in them) from time to time and will notify such changes to You by uploading details of them on the Site. You should review the Conditions periodically for changes. By using the Site You agree to be bound by these Conditions. If You do not agree to be bound by these Conditions then please do not use the Site or purchase any Products from the Site.



  • Limitation of Liability


    1. The following provisions set out Satori Vital’s entire liability (including any liability for the acts or omissions of our employees, directors, agents, sub-contractors and any third-party service providers introduced to you via the Site) to you in respect of any use by you of the Site or the content contained within the Site any activities that form part of our services.
    2. Subject to clause 15.4 below, Satori Vital’s total liability in aggregate for any and all claims made against Satori Vital (howsoever arising) in contract, any claim under an indemnity, breach of statutory duty, tort (including but without limitation negligence) misrepresentation or otherwise, arising out of or in connection with these Terms and/or your use of the content on the Site and/or any activities that form part of our services shall be limited to the amount of the sums received by Satori Vital from you following your participation in our services.
    3. Satori Vital shall not be liable to you for any personal injury which is not caused by our negligence, loss of profit, loss of anticipated profit, loss of business, loss of contract, economic loss, overhead recovery, anticipated savings, loss of data, depletion of goodwill product recall nor for any special, indirect or consequential loss or damage, or otherwise for any costs, expenses or other claims for consequential compensation whatsoever (howsoever arising) which arise out of or in connection with this Agreement.
    4. Nothing in this Agreement shall operate to exclude or limit Satori Vital’s liability for death or personal injury caused by our negligence.
    5. The provisions of this clause 15 shall survive the termination or expiry (for whatever reason) of this agreement and your use of any of our services.


  • Entire Agreement


  • These Conditions and any documents expressly referred to in them (including but without limitation the Acknowledgement of Order) constitute the entire agreement between You and Us and supersedes and extinguishes all previous drafts, agreements, arrangements and understandings between You and Us, whether written or oral, relating to its subject matter. 


  • You agree that You shall have no remedies in respect of any representation or warranty (whether made innocently or negligently) that is not set out in these Conditions, or any documents expressly referred to in them.


  • Force Majeure


  • We shall not be liable to You by reason of any delay failure to deliver the Products if the delay or failure is due to any act beyond our reasonable control, including but without limitation, any act of God, explosion, inclement weather, flood, tempest, fire or accident; war or threat of war, sabotage, insurrection, civil disturbance or requisition, regulations, bye-laws, prohibitions or measures of any kind on the part of any government or local authority, import or export regulations or embargoes, strikes, lock-outs or other industrial actions or trade disputes or power failure (each a “Force Majeure Event”).


  • If for any reason We anticipate that We will be prevented or hindered from delivering any Products due to a Force Majeure Event then We shall notify You and You may cancel the Order. 

  • In the event of any cancellation of an Order following the occurrence of a Force Majeure Event, We shall be under no liability or obligation to You other than to repay the Price.


  • Rights of Third Parties


No provision of these Conditions shall be enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999 (the “Act”) or otherwise and the provisions of the Act shall be excluded.


  • Governing Law and Jurisdiction


Contracts for the purchase of Products through our Site and your use of our Site shall be governed by English law. Any dispute arising from, or related to, such Contracts or these Conditions shall be subject to the exclusive jurisdiction of the courts of England and by placing any Orders You agree to submit to the exclusive jurisdiction of the courts of England.


  • Feedback and Complaints


  • General comments about the Site or complaints regarding any products should be directed to [email protected].