UK CUSTOMERS HAVE 14 DAYS & INTERNATIONAL CUSTOMERS HAVE 28 DAYS TO RETURN ANY UNWANTED ITEMS, FROM THE DATE YOUR ITEMS ARE DELIVERED. ANY ITEMS PURCHASED IN NOVEMBER/DECEMBER HAVE UNTIL 31ST JANUARY.

Returns

You can return your purchased items to us after 14 days of receiving the products.

Once the 14 days have passed since purchase we cannot offer full refund or exchange. Only regular priced items may be refunded. Sale items cannot be refunded

A refund request can be made to [email protected] we will require receipt or proof of purchase. You will also need your order number which can be found on your order confirmation email.
Should your item arrives damaged or something is not correct, please have a photo to show the damage.

Exchange

We will only replace items if they are defective or damaged, we will need you to take a photo of the damage and email it to [email protected]. Once emailed we will provide the address to send it to.

 

Approval of Return

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We will notify you via email when we receive your returned item and approval or rejection of your refund. If approved your refund will be processed and a credit will automatically be applied to your original method of payment. Only regular priced items may be refunded. Sale items cannot be refunded.

 

Missing Refund

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

 

Shipping Returns

Pop your item in the post within 14 days of purchase, with the address provided by us. Unfortunately we can only cover shipping costs if there is a problem with your order. Should this be the case we will send you a pre-paid return label to your address. Your refund will be completed within 14 days of us receiving the package.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Unless the product is defective or damaged 

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.